StubHub Resources

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Save evidence (before chats/emails disappear) to document your money: Order ID, event name/date, listing screenshot, seat/section, seller messages, delivery method, transfer emails, error screens, refund promises, and timestamps. If you need to file complaints, and you paid by card, ask for a chargeback/dispute as 'merchandise/services not received' or 'fraud/unauthorized,' depending on what happened. If your account was compromised, change your StubHub password and email password, enable 2FA where available, and scan your devices to report fraud.

Federal (US)

FTC – ReportFraud (scams/fraud, helps enforcement trend data): https://reportfraud.ftc.gov/ (ReportFraud.ftc.gov) To document your money and report fraud, this resource is essential.

FBI – IC3 (internet-enabled fraud, ticketing/account takeover, payment fraud):

Main site: https://www.ic3.gov/ (Internet Crime Complaint Center) You can file complaints directly through their services.

Direct complaint form: https://complaint.ic3.gov/ (complaint.ic3.gov)

CFPB (if the dispute involves a financial product/company—credit card issuer, payment processor, BNPL, etc.): https://www.consumerfinance.gov/complaint/ (Consumer Financial Protection Bureau) This is a valuable tool to help you report fraud related to financial services.

State & Local

Local police report (Account Takeovers): use your city/county police non-emergency line or online reporting portal to document your money and assist with chargebacks and AG complaints.

State consumer protection offices (state-by-state directory): https://www.usa.gov/state-consumer (USAGov) This directory can help you file complaints at the state level.

To find your state's attorney general and get assistance, visit NAAG's "Find My AG" page for all 50 states, DC, and U.S. territories: https://www.naag.org/find-my-ag/. Alternatively, USA.gov offers state-by-state links to attorneys general at https://www.usa.gov/state-attorney-general. When you arrive at your AG's site, be sure to look for options to file complaints or to document your money concerns, as well as resources to report fraud or seek consumer protection.

To document your money concerns, you can file a BBB complaint against a business at https://www.bbb.org/file-a-complaint (Better Business Bureau). After you file, you can learn about the BBB complaint process and what happens next by visiting https://www.bbb.org/process-of-complaints-and-reviews/complaints (Better Business Bureau). If you're looking to browse and research scams, check out the BBB Scam Tracker at https://www.bbb.org/scamtracker (Better Business Bureau). To report fraud, simply go to the BBB Scam Tracker and submit your findings at https://www.bbb.org/scamtracker/reportscam (Better Business Bureau).

These aren’t regulators, but they help show pattern and may be useful attachments when escalating. If you want to document your money or file complaints regarding your experiences, check out the ConsumerAffairs StubHub page: https://www.consumeraffairs.com/entertainment/stubhub.html. This resource can also assist if you need to report fraud.